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How to become a Customer Service Advisor

Customer Service Advisor

Career progression and salary expectations for a Customer Service Advisor

1

Customer Service Advisor

| Up to £20,000
2

Team Leader

| Up to £25,000
3

Customer Service Manager

| Up to £30,000

The role of a Customer Service Advisor

Love to serve? We might have found your ideal job…  

Customer Service Advisors work to ensure that their company’s customers receive the best possible service when using their product.

Whether working via email, on the phone or on the shop floor, they are the generally first point of contact for customers looking for help or information. They may also deal with any customer complaints that arise.

Typical duties for a Customer Service Advisor could include:

  • Answering customer enquiries
  • Providing information about products or services
  • Making product suggestions and recommendations
  • Responding to customer complaints
  • Feeding issues back to the wider business
  • Issuing refunds
Aside from excellent customer service and interpersonal skills, you will need enthusiasm and approachability to become a Customer Service Advisor.

You’ll de dealing with a large number of people on a daily basis, and whether you’re providing them with information about a new product, or trying to help resolve an issue they’ve had with your service, the ability to relay information clearly and concisely will be a key part of your success.You will also need patience in abundance. Those who are easily angered need not apply.

Other key skills for a Customer Service Advisor include:

  • Honesty
  • Empathy
  • Confidence
  • Initiative
  • Attention to detail
  • The ability to handle difficult situations
"As a chatty and bubbly person, being a Customer Service Advisor suits me down to the ground. I get to talk to customers all day, helping them out with any questions they might have and ensuring they get the most out of our products. Don’t get me wrong, it can be tough when people complain. But I always do my best to diffuse the situation, and try and resolve their issues as quickly and painlessly as I can. And if they’re really angry? Smile. It confuses people…"

Get qualified as a Customer Service Advisor

Becoming a Customer Service Advisor doesn't typically require formal education beyond GCSEs (or equivalent qualifications) in English and Maths. However, completing vocational courses or certifications in customer service is a great way to enhance your job prospects. Practical experience in customer-facing roles, such as retail or hospitality, is also highly beneficial for developing relevant skills and familiarity with customer service principles.

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