Confirming and Closing Sales
Understand how to improve your Confirming and Closing and master this skill.
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Summary
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Overview
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. We form impressions of people within 4-7 seconds. Impressions are opinions based on your personal preferences and past experiences. Discover how you can summarize a personality in as little as a minute, you’ll learn something about a person’s character, physical attributes, mannerisms, likes, dislikes, and more. Whatever your first impression is about anyone, we tend to keep that same first impression when we see that person again! This is known as the Primacy Effect and it influences the course of the relationship.
Course media
Description
We have five First Impressions courses available in this series that focus on:
- Greeting/introductions
- Customer courtesy
- Professional image/clothing
- Word choices
- Telephone skills
Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.
Learning Outcomes:
On completion of this course/article candidates will be able to:
- Apply 10 tips for great greetings, implement a powerful Customer Care Courtesy Model, demonstrate behaviours and characteristics of professionalism, explain the power of words used in business, apply effective telephone greetings.
Who is this course for?
Managers, Team Leaders and Young Professionals
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.