Conflict Management in the Workplace
Exploring the causes of conflict and giving practical tools to help resolve it.
AHR Consultants
Summary
- Tutor is available to students
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Overview
This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to recognise conflict in the workplace and have strategies to address various scenarios.
CPD
Resources
- Training Brochure -
Description
The sad truth is that not everyone will get along during their life.
At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.
For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.
Learning outcomes
- Be able to recognise conflict in the workplace
- Understand common causes of conflict in the workplace
- Have strategies at your disposal to address various conflict scenarios
- Understand the value of mediation in resolving disputes
- Know when to implement formal grievance procedures
Course content
- Definitions, facts and figures
- What causes conflict and how to address it
- The signs and symptoms
- The manager’s role
- Individual responses to conflict
- Mediation
Who is this course for?
- First line managers and team leaders
- Newly appointed people managers
- Experienced managers in need of a refresher
- Managers currently facing conflict within their teams
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.