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Conflict Resolution - Professional Training Course

A professional training course for groups of four or more, delivered in your offices, virtually or at an external venue.

Reed Learning

Summary

Price
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Study method
Distance learning
Duration
1 day · Self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students
1 student enquired about this course

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Overview

This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI™) to analyse different approaches to conflict. TKI™ is a leading personal assessment tool, used by thousands of organisations worldwide to measure the different ways that people respond to conflict. It provides a robust, non-judgmental framework for exploring different conflict handling techniques and group dynamics. In the context of this programme, it provides a powerful, structured way for learners to understand how they approach conflict situations and how their style interacts with other people.

Description

WHAT TOPICS ARE COVERED ON THIS COURSE?

What is conflict and why does it happen?

  • Define conflict and outline its positive and negative aspects
  • Identify the causes of conflict
  • Spot the symptoms that indicate conflict is brewing
  • Outline the reasons why conflict should be addressed

Conflict in teams and organisations

  • Work with the stages of team development and guide teams through the stages that involve conflict
  • Foster positive relationships in your team
  • Identify ways your organisation could do more to prevent conflict

Styles for approaching conflict using TKI™

  • Identify and review your own preferred style using the Thomas-Kilmann Instrument™
  • Adapt your style to suit circumstances and get the best results
  • Work with people who use differing styles to resolve conflict

Reaching agreement

  • Move beyond stated positions to hidden interests
  • Listen effectively to uncover the issues
  • Ask precise questions to explore and address conflict
  • Act assertively to move resolution forwards
  • Deal effectively with difficult emotions

Mediating conflict

  • Identify situations where mediation is appropriate
  • Explain what mediation is and how it works, to get people on board
  • Set up and run a mediation session
  • Resolve impasses using key mediation skills

WHAT WILL I GET OUT OF ATTENDING THIS COURSE?

By attending this course you will gain:

  • the ability to identify and deal with the behaviours that trigger conflict
  • an understanding of different approaches to conflict
  • the skills to find common ground on which to build agreement
  • confidence to confront people assertively
  • skills to control your own anxiety, anger and fear

Who is this course for?

This course is for anyone who finds themselves in a position where they need to deal with conflicts on a regular basis, and who want to consistently obtain positive outcomes from conflict situations.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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