Excellence in Service Delivery and Quality Management: Meeting Customer Expectations
CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
Cambridge Open Academy
Summary
- Certificate of Completion (PDF) - Free
- Certificate of Completion (Hard Copy) - £9.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In today's fiercely competitive business world, meeting customer expectations is crucial for any organisation's success. The Excellence in Service Delivery and Quality Management course is specifically designed to help you achieve just that. Through this course, you will learn about the critical factors that drive customer satisfaction and gain the skills and knowledge needed to deliver high-quality service consistently.
Learning about service delivery and quality management is essential for anyone working in the UK, regardless of industry or role. Customers have become more demanding than ever, and businesses need to keep up to remain competitive. By taking this course, you'll learn how to exceed customer expectations and stand out from the competition. Whether you're in retail, hospitality, healthcare, or any other industry, the principles taught in this course are universal and will help you improve your service delivery and customer satisfaction.
In conclusion, our Excellence in Service Delivery and Quality Management course is a must-have for anyone who wants to provide excellent customer service consistently. By taking this course, you'll gain the knowledge and tools needed to exceed customer expectations and drive continuous improvement in your organisation.
Don't miss out on this opportunity to improve your service delivery and stand out from the competition.
Learning Outcomes:
- Understand the key factors that drive customer satisfaction.
- Develop skills in service delivery and quality management.
- Learn about stakeholder management and its importance in service delivery.
- Understand the concept of continuous improvement and its application in service delivery.
- Gain the skills needed to manage quality effectively.
- Learn how to build and manage high-performing teams.
Certificates
Certificate of Completion (PDF)
Digital certificate - Included
Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.
Certificate of Completion (Hard Copy)
Hard copy certificate - £9.99
Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.
CPD
Course media
Description
The Excellence in Service Delivery and Quality Management course is designed to help individuals and organisations achieve excellence in service delivery and meet customer expectations consistently. Across seven modules, you will explore the critical factors that drive customer satisfaction, including stakeholder management, service delivery, quality management, continuous improvement, team building, and responsibilities. Through a combination of exciting courses, you will develop the skills and knowledge needed to manage quality effectively, identify areas for improvement, and create a culture of continuous improvement within your organisation.
Here is the curriculum breakdown of the Excellence in Service Delivery and Quality Management: Meeting Customer Expectations course below:
- Module 01: Understanding stakeholder
- Module 02: Service delivery & Quality
- Module 03: Concept of continuous improvement
- Module 04: Need for Continuous Improvement
- Module 05: Managing Quality
- Module 06: Theories of Quality
- Module 07: Team Building & Responsibilities
Our Specialised Delivery Method:
Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course contents. In our courses, you can take advantage of features like—
- Drop Down Menu
- Drag and Drop
- Flash Card
- Label Graphic
- Timeline View
Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you with the ultimate eLearning solution. These courses will adapt to any gadget without any extra software.
Learner Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technological background and gadgets.
Elegant Outline: Our courses are visually appealing, where you can —
- track your progress on the left-side navigation toolbar.
- engage in drag-and-drop sorting activities and
- use the multiple response question to test your understanding of course topics.
Who is this course for?
This course is ideal for:
- Professionals working in service delivery roles.
- Individuals looking to develop their understanding of service delivery and quality management.
- Organisations seeking to improve customer satisfaction and meet customer expectations consistently.
- Individuals looking to enhance their leadership and management skills.
- Anyone looking to advance their career in service delivery.
Career path
- Service Delivery Manager (£30,000 - £50,000 per annum).
- Quality Manager (£35,000 - £55,000 per annum).
- Customer Service Manager (£25,000 - £45,000 per annum).
- Operations Manager (£30,000 - £60,000 per annum).
- Project Manager (£30,000 - £60,000 per annum).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.