Executive Office Skills

Level 5 Diploma in Executive Office/100% success rate/CPD Accredited diploma with interesting course material

Executive Office Skills Management is a diverse field requiring a specific skill set to succeed professionally. This Level 5 Diploma in Executive Office Skills will equip you with those desired skillsets and practical knowledge. The course is equally beneficial for newcomers or professionals already working in an organisational setting.

The course touches on the theoretical and practical aspects of all Executive Office Skills Management elements. The course is divided into modules and submodules, starting from the fundamental knowledge to the most advanced level. It is easy for the learner to grab the idea. We believe that completing this endorsed course will help you develop the skills required in the job market.

Do not worry if you are new to online learning. The Learning Platform, which is used to deliver the courses to the learner, is very user friendly. However, we will provide you with all possible assistance via email or call if required. In addition to all this, the course is self-explanatory and can be completed in significantly less time if scheduled study hours are devoted to this. The assessment method, quiz-based, also aids in completing the course in less time. The MOCK test is also available before the final test for ease of learners. You will be able to practise the test before the final attempt. Furthermore, you will have two attempts for each final test. In short, the success rate is 100% because of the continuous tutor support and flexible assessment method.

Progression:

• Level 7 Diploma in Admin, Secretarial & PA
• Level 7 Diploma in Office Skills and Administration

Certificate of completion

Digital certificate - £42

Certificate of completion

Hard copy certificate - £65

Executive Office Skill - Course Outline

The Level 5 Diploma in Executive Office Skills is based on 150 CPD points. Therefore, the Learner must complete the following modules given below:

Modules Outline

Module 1: Administrative Office Procedures

This Executive Office skills module covers the following key topics:

• Organise a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

Module 2: Administrative Support Skills

This Executive Office skills module covers the following key topics:

• Getting Organised
• Manage their time more effectively
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Module 3: Executive and Personal Assistant

This Executive Office skills module covers the following key topics:

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

Module 4: Archive and Record Management

This Executive Office skills module covers the following key topics:

• Define records and archives
• Analyse records in context
• Classify records
• Understand different systems
• Maintain and convert records

Module 5: Business Etiquette

This Executive Office skills module covers the following key topics:

• Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 Cs of a good impression.
• Identify at least one way to minimize nervousness while in social situations.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.

Module 6: Meeting Management

This Executive Office skills module covers the following key topics:

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda

Module 7: Assertiveness and Self-Confidence

This Executive Office skills module covers the following key topics:

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour.

Module 8: Basics of Body Language

This Executive Office skills module covers the following key topics:

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognise common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills.

Module 9: Business Writing

This Executive Office skills module covers the following key topics:

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques for deciding on the most appropriate format for agendas, email messages, business letters, business proposals, and business reports.

Module 10: Telephone Etiquette

This Executive Office skills module covers the following key topics:

• Recognise the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

Module 11: Call Center

This Executive Office skills module covers the following key topics:

• Define and understand call centre strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarise myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

Module 12: Facilitation Skills

This Executive Office skills module covers the following key topics:

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus, from encouraging participation to choosing a solution.

Module 13: Goals Settings

This Executive Office skills module covers the following key topics:

• Overcome procrastination
• Manage time effectively
• Accomplish important tasks
• Self-motivate
• Create SMART goals

Module 14: Event Planning

This Executive Office skills module covers the following key topics:

• Understand the different types of events
• Understand the planning process
• Know how to organise your event
• Understand how to organise your staff and delegate to them effectively
• Know what to do after the event

Module 15: Time Management

This Executive Office skills module covers the following key topics:

• Plan and prioritise each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organise your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother.

Executive Office Skill - Certificate

Upon successfully passing the Executive Office Skills course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA in PDF format or hard copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Executive Office Skills

Without any prior knowledge of Executive Office Skills, the learners can take this training course, and there are no age restrictions. Thus, anyone who is passionate and ambitious about Executive Office Skills can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

Executive Office Skills

There are no precise requirements for Executive Office Skills Certificate as no prior knowledge and experience of Executive Office Skills is required.

Students seeking to enrol for this Executive Office Skills course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of the English Language
• Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
• A genuine desire to study and succeed.

Executive Office Skills

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Currently there are no Q&As for this course. Be the first to ask a question.