Handling Difficult Conversations Confidently - Half Day (pm)- Virtual Training
Practical Training for Professionals
Summary
- Tutor is available to students
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Overview
This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
CPD
Description
Handling Difficult Conversations Confidently - Half Day (pm)- Virtual Training - Timetable
13:45 – 14:00 Welcome and Course Objectives
14:00 – 14:30 What Makes a Conversation Difficult?
14:30 – 15:15 Social Styles and Communication Preferences
15:15 – 15:30 Coffee break
15:30 – 16:15 Typical Pitfalls and How to Overcome Them
16:15 – 16:45 Guide to Handling Challenging Conversations
16:45 – 17:00 Action Planning, Review and Close
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.