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Telephone Etiquette, Level 3 Health & Social Care & Care Certificate

8 CPD Accredited Courses | Free Certified Certificates | Official Transcripts | Free Ebook


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Summary

Price
Save 13%
£13 inc VAT (was £15)
Offer ends 31 May 2024
Study method
Online, On Demand What's this?
Duration
12.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • CPDQE Certificate on Level 3 Diploma in Health & Social Care - Free
  • Official Transcript of Level 3 Diploma in Health & Social Care - Free
  • Reed courses certificate of completion - Free
Additional info
  • Tutor is available to students

271 students purchased this course

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Overview

Telephone Etiquette + Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15)

Aspiring to make a meaningful impact in the health and social care sector?

Whether you dream of becoming a nurse, a paramedic, a health visitor, or a health & social care worker, our Level 3 Health & Social Care Certificate Diploma is your gateway to a fulfilling career in this noble field.

[ To check the full syllabus, click free preview]

Performance Metrics:

  • Learn about mandatory health & social care guidelines and legislation

  • Assist health & social care staff in delivering all services efficiently and effectively

  • Make sure children are protected in health & social care services

  • Understand the intricate details of health & social care for adults

  • Become familiar with the duties of care in health & social care

  • Identify the key responsibilities of a healthcare assistant in the health & social care sector

  • Discover basic menstrual hygiene tips for health & social care workers

Accreditation

This Health & Social Care course is CPDQE accredited, which serves as a benchmark for skill enhancement in health & social care.

Perks:

  • Reed Certificate
  • CPDQE Accredited Certificates
  • Official Transcripts
  • Free Ebook

Certificates

CPDQE Certificate on Level 3 Diploma in Health & Social Care

Digital certificate - Included

Official Transcript of Level 3 Diploma in Health & Social Care

Digital certificate - Included

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

Curriculum

9
sections
71
lectures
12h 10m
total
    • 2: Speaking Professionally 08:00 PDF
    • 3: Eliminating Distractions 09:00 PDF
    • 4: Attending Angry Customers 05:00 PDF
    • 5: Health & Social Care Responsibilities 12:02
    • 6: PDP in Health & Social Care Setting 10:00
    • 7: Duty of Care in Health & Social Care 09:49
    • 8: Equality and Inclusion in Health & Social Care 12:55
    • 9: Person-Centred Approaches in Health & Social Care 12:01
    • 10: Communication in Health & Social Care 11:19
    • 11: Safeguarding 10:01
    • 12: Safety and Wellbeing in Health & Social Care 11:29
    • 13: Information Handling in Health & Social Care 12:01
    • 14: Psychiatric Problem in Health & Social Care 11:28
    • 15: Health & Social Care: Prevention & Control of Infection 10:49
    • 16: Health & Social Care: Support for The Special 10:28
    • 17: Introduction Preview 00:49
    • 18: Standard 1 24:00 PDF
    • 19: Standard 2 11:00 PDF
    • 20: Standard 3 13:00 PDF
    • 21: Standard 4 08:00 PDF
    • 22: Standard 5 13:00 PDF
    • 23: Standard 6 11:00 PDF
    • 24: Standard 7 10:00 PDF
    • 25: Standard 8 08:00 PDF
    • 26: Standard 9 21:44
    • 27: Standard 10 17:21
    • 28: Standard 11 09:06
    • 29: Standard 12 12:27
    • 30: Standard 13 25:17
    • 31: Standard 14 09:26
    • 32: Standard 15 10:17
    • 33: What is Safeguarding? (Safeguarding Children in Health & Social Care) 08:49
    • 34: Safeguarding Legislation (Safeguarding Children in Health & Social Care) 14:42
    • 35: KCSIE (Safeguarding Children in Health & Social Care) 11:33
    • 36: Child Abuse (Safeguarding Children in Health & Social Care) 18:00 PDF
    • 37: Child Exploitation (Safeguarding Children in Health & Social Care) 09:00 PDF
    • 38: Responding to Disclosure (Safeguarding Children in Health & Social Care) 08:00 PDF
    • 39: Reporting Abuse (Safeguarding Children in Health & Social Care) 06:00 PDF
    • 40: Record Keeping (Safeguarding Children in Health & Social Care) 07:54
    • 41: Online Safety (Safeguarding Children in Health & Social Care) 06:25
    • 42: Safeguarding Disabled Children (Safeguarding Children in Health & Social Care) 10:17
    • 43: Introduction (Adult Care in Health & Social Care) 10:00 PDF
    • 44: Mental Health Basics in Adult Care (Adult Care in Health & Social Care) 10:00 PDF
    • 45: Physical Health in Elderly (Adult Care in Health & Social Care) 11:00 PDF
    • 46: Quality of Life (Adult Care in Health & Social Care) 09:00 PDF
    • 47: Communication in Adult Care (Adult Care in Health & Social Care) 09:00 PDF
    • 48: Risk Management in Adult Care (Adult Care in Health & Social Care) 09:00 PDF
    • 49: Rights, Responsibilities and Equality (Adult Care in Health & Social Care) 09:00 PDF
    • 50: Care for the Caregiver (Adult Care in Health & Social Care) 09:00 PDF
    • 51: Advanced Care Planning (Adult Care in Health & Social Care) 08:00 PDF
    • 52: Future of Adult Care (Adult Care in Health & Social Care) 09:00 PDF
    • 53: Legal Obligations (Duty of Care in Health & Social Care) 08:00 PDF
    • 54: Quality of Care (Duty of Care in Health & Social Care) 07:00 PDF
    • 55: Consent (Duty of Care in Health & Social Care) 07:00 PDF
    • 56: Risk Assessment (Duty of Care in Health & Social Care) 07:00 PDF
    • 57: Incident Reporting (Duty of Care in Health & Social Care) 07:00 PDF
    • 58: Health & Social Care: Introduction to Healthcare Assistant 10:00 PDF
    • 59: Health & Social Care: Communication in Care Settings 08:00 PDF
    • 60: Health & Social Care: Working in Different Settings 11:00 PDF
    • 61: Health & Social Care: NHS Record Management 10:00 PDF
    • 62: Health & Social Care: Infection Prevention and Control Measures 08:00 PDF
    • 63: Health & Social Care: Health Monitoring 11:00 PDF
    • 64: Health & Social Care: Patient Mobility 11:00 PDF
    • 65: Health & Social Care: Patient Care Skills 10:00 PDF
    • 66: Health & Social Care: Menstrual Hygiene Management 10:00 PDF
    • 67: Health & Social Care: Associated Health Issues 13:00 PDF
    • 68: Health & Social Care: Diet and Menstruation 08:00 PDF
    • 69: Health & Social Care: Exercise and Menstruation 09:00 PDF
    • 70: Health & Social Care: Emotional Well-being and Menstruation 10:00 PDF
    • 71: Health & Social Care: Menstrual Health in Different Stages 09:00 PDF

Course media

Description

Key Topics That Will Be Discussed in The Level 3 Diploma in Health & Social Care:

Course 1: Basic Telephone Etiquette

  • Learn telephone etiquette, essential for professional communication in Health & Social Care environments.

➥ Course 2: Level 3 Diploma in Health & Social Care

  • Dive deep into the core principles, practices, and ethics of Health & Social Care, preparing for advanced roles in the sector.

Course 3: Care Certificate Standards (1 to 15)

  • Thoroughly explore each of the 15 Care Certificate Standards, crucial for professionalism and quality care in Health & Social Care.

Course 4: Safeguarding Children

  • Learn the importance of safeguarding children, understanding protocols, and procedures in Health & Social Care.

Course 5: Safeguarding Adults

  • Focus on safeguarding adults, especially the vulnerable groups, in various Health & Social Care settings.

Course 6: Duty of Care

  • Understand the Duty of Care in Health & Social Care, encompassing legal, ethical, and practical aspects.

Course 7: Healthcare Assistant

  • Gain insights into the day-to-day responsibilities and skills required for a healthcare assistant in Health & Social Care.

Course 8: Menstrual Health & Hygiene

  • Address menstrual health and hygiene, an often-overlooked aspect of Health & Social Care.

Who is this course for?

This Level 3 Diploma in Health & Social Care Course is perfect for anyone interested in starting a career in health & social care; also for those interested in furthering their education in -

  • RQF Health & Social Care
  • Level 2 RQF Health & Social Care
  • Level 5 NVQ Health & Social Care Management
  • QCF Level 3 NVQ Health & Social Care.
  • Level 3 NVQ Health & Social Care
  • Level 5 NVQ Health & Social Care
  • Level 2 NVQ Health & Social Care
  • Level 4 NVQ Health & Social Care
  • A-Level Health & Social Care
  • QCF Level 2 Health & Social Care
  • Health & Social Care Level 3
  • QCF Level 3 Health & Social Care

Career path

  • Healthcare Assistant
  • Social Worker
  • Health & Social Care Worker

Questions and answers

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Reviews

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Course rating
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Service
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Content
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Value

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.