111 Health Advisor

Your new company

Yorkshire Ambulance Service have helped more than 1.6 million patients across Yorkshire and the Humber, Bassetlaw, North Lincolnshire and North East Lincolnshire during 2021-22. They serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. YAS employ more than 7,200 staff, who together with over 1,300 volunteers, enable them to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Your new role

Our health advisors for our NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service.

What you'll need to succeed

• Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English
• Ability to use a computer and other related technology
• Customer service skills
• Ability to deal with confidential/sensitive and distressing information.
• Full UK Driving License desirable due to out of hours working.

What you'll get in return

• 27 days annual leave, increasing to 33 with service.
• Sell annual leave scheme.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk