1st Line IT Support

1st Line IT Support
Leicester (LE1)
£26,000 - £30,000

The Role

We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.

Key Responsibilities

Your responsibilities as the 1st line IT Technician are:

• Acting as a first point of contact for IT issue
• Responding to technical queries
• Responding to Tickets and emails in a timely manner
• Provide remote support and guidance to users
• Install, complete and maintain computer systems and peripherals
• Documenting support activities effectively
• Assist with the implementation of IT projects and upgrades

The Candidate

The ideal candidate for this role would be someone with:

• Previous experience in a similar IT role
• Strong knowledge of Windows operating systems and Microsoft Office applications
• Basic understanding of networking principles and troubleshooting techniques
• Excellent communication and customer service skills
• Ability to work independently
• Strong problem-solving skills and attention to detail

Benefits

• Salary up to £30,000
• Opportunities for career progression and training  
• Pension scheme
• Regular social events
• Office based role with no requirements to travel