1st Line Support Engineer

Location: Oxfordshire (office based)

My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.

The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.

Responsibilities:

• Deliver an exceptional standard of customer service

• Provide 1st Line Support via remote tools and telephone to customers

• Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed

• Liaise with 3rd party vendors

• Prioritising workloads and complete service desk tickets in line with SLAs

• Ensuring documentation is accurate

Required Skills:

• Exceptional verbal and written communication skills

• Exceptional customer service skills

• Can do attitude, and willingness to learn new skills

• Windows Desktop Operating Systems

• Windows Server, Microsoft 365, Active Directory user administration

• Good time management skills

• Confident and assured, and able to operate under pressure

• Hardware Support (Dell, HP and Lenovo)

• RMM tools

• A full driving licence

Desirable Skills:

• Degree educated

• At least one years in a similar role

• ITIL foundation

Benefits:

For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme.