Account Handler

We have an exciting opportunity for a Account Handler to join our amazing team.

Location: Lancing, West Sussex (Hybrid working)

Salary: £25,685 per annum, Band C, Level 3

Term: Permanent

Working Hours: 35 hours per week

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Account Handler Role: 

As our Account Handler, you will act as a prime contact point for Unity's portfolio of clients comprising of individual Scout and Guide groups or other external small charity clients for their insurance requirements.

What we are looking for in our Account Handler:

• Experience with youth charities and their insurance needs
• Experience working in the commercial insurance industry
• Computer literate and experience in using insurance systems
• Knowledge and experience of FSA Compliance and TCF practices
• Must be able to demonstrate experience in insurance broking
• Must be able to advise on, sell and service all classes of commercial insurance products
• Professional insurance qualifications
• Cert CII or Diploma in Insurance

Key responsibilities as our Account Handler:

• Offering information, guidance and quotes to existing clients in respect of their insurance needs
• Cross-selling and up-selling relevant products to existing clients
• Offering information, guidance and quotes to prospects in respect of their insurance needs and converting these to clients
• Achieving targets set in respect of existing client revenue retention, new business growth and lead generation and other key performance indicators
• Administration of policies in line with the objectives of accuracy, speed and completeness, deal with all policy and client queries and achieve prompt and appropriate solutions
• Collection of premiums income in line with Unity policies
• Working as an effective member of Unity staff
• Complying with all business and office procedures and FCA rules
• Pro-actively review all insurance procedures in use and suggest continual improvements as part of Treating Customers Fairly initiatives
• Processing and handling of claims for clients

As our Account Handler in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you
• Three extra days over Christmas

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

Closing date for applications:11:59pm Sunday 2nd June 2024.

Interviews will be held on an ongoing until the role is filled

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.