Account management

STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland.

we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities.

Key Activities and Responsibilities:

• Manage customer orders from receipt to completion, including stock management and sales forecasts.
• Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders.
• Lead projects to standardise processes and provide ongoing business solutions.
• Actively participate in team meetings, support other departments, and handle main switchboard calls.

Key Results Areas/Outputs:

• Process customer orders within 24 hours.
• Maximize efficiencies in order processing.
• Ensure continuous supply to customers without exceeding stock levels.
• Meet deliveries without additional costs to the business.

Key Relationships:

Internal: External sales, origination, transport, warehouse, production planners, procurement, quality, commercial.

External: All Customers.

Requirements:

• Previous experience in a fast-paced environment.
• Proficiency in Microsoft packages, particularly Excel.
• Experience in systems and process improvements preferred.

Skills:

• Excellent communication skills with internal and external stakeholders.
• Proactive attitude in maintaining high service levels.
• Attention to detail for accurate decision-making.
• Commercial awareness and ability to work independently or in a team.
• Highly organized to handle changing priorities in a customer-driven environment.

This is a Hybrid role after the intial training period of 3-6 months. It will be working in office 3 days and from home 2 days per week.

STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities.