After Sales Service Administrator (Temp-Perm)

We are currently seeking an After Sales Service Administrator to join a well-established, family-run SME based in Wigan. Your role will be to administer and assist the Aftercare Support Team in order to meet the business objectives of the organisation, ensuring the highest standards of after sales service is delivered constantly to all our customers.

Key duties and responsibilities.....

• To ensure that you are a motivated and committed member of the team to achieve the quality and efficiency output targets, with the ultimate aim of providing excellent after sales service.
• To carry out the day to day administration of the After Sales Service Team, including both internal and external customers
• To ensure all work is accurately processed into the quote system
• To encourage and implement two-way communication with your colleagues
• To ensure the quality of work produced meets or exceeds agreed standards and all procedures are followed.
• To develop individual skill levels and facilitate on or off the job training as required.
• To eliminate waste within the team.
• To be responsible for safe working practice within Health and Safety at Work Act 1974.
• To maintain a high standard of housekeeping within your working environment.
• To be pro-active in resolving inter-departmental issues.
• To perform other duties as required.

• Outstanding communication and interpersonal abilities
• Excellent organizational skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of MS Office and office management software (ERP etc.)

Hours: 8:30am - 5pm Monday to Friday

• Salary - £20,000 - £24,000 per annum