Centre Manager - Must Have Previous Experience

Securing new business by effectively managing the agreed sales process which includes carrying out viewings, qualifying and scoring applicants, preparing adequate quotations, and follow up to either obtain new occupants and/or record applicants feedback on our CRM system.
Providing administration and practical support for tenants moving out, ensuring that dilapidations are dealt with quickly prior to new tenant occupation.

Ensure that all our building occupants comply with our building regulations providing orderly and conflict-free workspace for all users.
Issuing parking permits, maintaining records, and dealing with related parking issues and charges (where applicable if the building has parking facilities).

Reporting building maintenance issues to on-site maintenance team or Head Office where necessary. It is the responsibility of the Centre Manager to monitor and maintain the standards and upkeep of the property.

Covering reception, dealing with phone calls, processing incoming post/deliveries, and keeping the reception office tidy and post trays labelled.
Keeping all building noticeboards up to date.
Managing meeting room bookings and ensure occupants follow Meeting Room Policy, offering refreshments to increase revenue.
Responsible for ordering building consumables following the company Procurement Policy. Monitoring cleaning standard and reporting material issues to Head Office.

Person Specification

Sales experience (ideally in property letting or a similar commercial sector).
You will work proactively with the sales team to engage and secure new tenants by assisting with viewings.
Customer services working experience with a good understanding of commercial business environments.
Diary management skills to work as efficiently as possible and ensure coverage and regular visits across all the designated buildings.
Flexibility to work across multiple sites and adjust schedule to meet changing priorities and urgent demands.
Good negotiation and conflict resolution skills.
Confident to deal with customer and supplier queries face to face as well as over the telephone. Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety and Asbestos regulations.
Self-motivated with the initiative to be able to work independently using common sense.
Good time management skills and the ability to prioritize and work under pressure.
Clear and accurate written and spoken English skills.
A high level of numeracy.
Must have good administration and organisational skills to always manage workload and paperwork in an effective and controlled manner.
Must be a genuine team player with flexibility and a "can-do" attitude - someone who is happy to assist colleagues and "pitch-in" to get the job done.
High level of computer literacy to use a CRM system, and solid experience of using Microsoft Office Excel, Word and Outlook.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.