Complaints Handler

A growing insurance claims organisation who continue to show impressive growth, now have a super opportunity for someone to join them on their Resolver Quality team.

The company encourage ongoing professional development and will support those individuals looking to progress their career within the insurance sector, in attaining the Chartered Institute of Insurance qualifications.

Your responsibilities will be to support the Resolver Quality team to co-ordinate the resolution of complaints by acting as the liaison between customers, suppliers, the Control Centre, clients and any other parties. You will be managing high level cases in order to reduce the duration of open complaints and maintain this duration below the agreed company target while helping to mitigate the company’s liability.

Confident in building external relationships with clients, you will have the experience and the the ability to deal with complaints effectively and positively.

To be considered you will need to be local to Aylesbury, and have at least 6-12 months Complaints handling experience.

In return there is a competitive basic salary depending on experience, circa £22,500-26,500, pension scheme, twice annual bonuses and support for Cert CII qualification (which once completed will result in a £1000 payrise). 

• Based in Aylesbury
• 40-hour week – contract will be 8am to 22.00pm Monday to Friday but they are open 8am to 6pm. Half an hour for lunch
• 20 days holiday plus bank holidays
• Company Pension Scheme
• Business Casual Dress
• Company Pension
• Sick Pay
• Bonus
• Payable every 6 months and is a point system which include attendance, compliments and obviously how the business succeeds. Average pay out twice a year is around £400/500
• Qualifications
• They pay for people to become CERT CII and once qualified they will give you an extra £1000 on your salary
• MISC
• 3-month probation period
• Pension Scheme

If you wish to discuss this role in more detail, please contact Lesley Bordon at CKB Recruitment.