Customer Experience Assistant Receptionist

Located in the vibrant Solent Enterprise Zone at Solent Airport at Daedalus, Hampshire, we help to bring growing companies together and boost the manufacturing and technology industries. Our mission is to bring innovators together to share resources, knowledge, and expertise. With state-of-the-art facilities and a supportive community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses.

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you’ll be a key part in this. You will welcome everyone to Fareham Innovation Centre. That’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you’ll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

Oxford Innovation Space’s Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK.  Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business.  We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome.

This is a temporary, part-time role working 22.5 hours per week, Monday to Friday 12.30 – 17.00, for an initial period of 6 months.

What will you do?

There’ll be plenty of variety so you’ll never feel bored, here are the main responsibilities you will have:

• Be the first and last point of contact for our customers and their guests
• Welcome all our customers, visitors and meeting room guests 
• Responsible for opening and closing of the centre
• Manage keys and passes (activation/ deactivation) for customers
• Handle all daily incoming and outgoing mail for customers
• Answer all incoming questions and requests via phone, email or at reception
• Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
• Support the Centre Director with event planning and hosting
• Monitor the meeting room agenda and act as a host for our coffee morning and external events
• Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI
• Make sure the Fareham Innovation Centre website is up to date 
• Ensuring all centre equipment is in good working order
• Maintaining and monitoring of useful consumables and stationery
• Record any chargeable ad hoc services customers or their guests need
• Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs or ordering office supplies
• Maintaining tidiness of the community areas in the centre
• Act as back up for the Assistant Centre Manager and Centre Director

What’s in it for you?

• Salary of £23,400 per annum, pro rata (£12 per hour)
• 25 days’ holiday plus Bank Holidays, pro rata
• Flexible benefits package comprising;
  
  • pension contribution
  • decrease or increase annual leave
  • private medical and dental insurance
  • charitable giving
• We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply’ today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you!

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.