Customer Hub Officer - Revenue and Benefits Remote

Location Remote
Duration of assignment: May - Dec 2024
Working hours: 15 hours per week

Are you experienced in processing housing benefit claims with precision and accuracy? Do you thrive in a role where attention to detail is paramount? Newcastle Under Lyme Borough Council are currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join our team on a remote basis.

Key Responsibilities:

• Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
• Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
• Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
• Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
• Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
• Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
• Requirements:
• • Prior experience in housing benefit processing and claim verification is required.
  • Proficiency in RB Live system and Northgate NEC system is required.
  • Strong attention to detail and ability to work with precision under strict deadlines.
  • Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
  • Ability to work independently with minimal supervision.
  • Excellent communication skills and ability to collaborate effectively with team members.

  If you have a proven track record in housing benefit processing and are looking for a remote opportunity to utilize your skills, we want to hear from you! Apply now to join our team as a Customer Hub Officer - Revenue and Benefits.