Customer Liaison Officer

We are looking for a dedicated Customer Service Officer to join our customer service team. This role is crucial in resolving customer needs at the first point of contact and delivering the best outcomes for both customers and the organisation. You will be the face of our company, acting as an ambassador and embracing new technologies to improve our service.

• Deliver excellent operational performance by taking ownership and proactively resolving customer needs with a right first time approach.
• Act as an ambassador for the company, working closely with customers daily to deliver the right outcomes and solutions within agreed targets.
• Provide excellent customer service through multi-channel platforms including web, social media, self-service portals, email, telephone, and post.
• Promote digital channels to customers and nudge customer behaviours towards these new platforms.
• Address and resolve customer concerns at the first point of contact wherever possible.
• Share ideas, information, and best practice with colleagues to continually improve our service and find creative solutions to problems.
• Embrace change, suggest new ways of working, and adopt new technologies.
• Share best practice and provide coaching or support to less experienced colleagues.
• Contribute to the overall performance of the Customer team.

• Strong customer service and customer management skills.
• Ability to effectively manage a wide range of customer queries and needs.
• Experience working effectively with colleagues across the business.
• A valid driving licence and use of a car for work purposes.