Customer Service Account Executive

Customer Service Account Executive - A mix of customer liaison, problem solving, administration and team work to provide outstanding customer experience for our European Customers.
You will have excellent (b2B) customer service experience and administration experience.
Newcastle - £28,000 basic salary - 36 days holiday - Monday to Friday - office hrs.
A dynamic fast paced role with excellent variety, working for a growing business with a global reach. You will help manage the customer service part of the business which deals with international clients - This role would benefit from excellent English skills - as a bonus we would also speak to people who have French or Arabic or Turkish language skills also.

A fantastic customer service and admin role based in the TOON! Loads of variety, growing international business, this is the European HQ. If you are serious about your career and an office-based customer service role with a multi-cultural team and interesting customer service work (email and phone) - please get in touch with Natalie at Duval.

Looking for a team player, with excellent administration skills, adaptability, common sense and a strong understanding of customer service - phone and email. Providing excellent customer service, logistics and operational support to the business and customers via the phone and email! - You provide you and we will teach you the rest!
Start asap - June 2024

The Role: (loads of variety and substance to the role and training in all areas)

• Dealing with correspondence, phone calls and queries, email and more
• Customer service to provide for customers and existing accounts and work with customer service team in China and in Europe.
• Responsible for handling all orders from customers
• Problem solving
• Working in a small team to ensure excellent customer experience (B2B)
• Close relationship with sales team and European General manager
• Managing offices space and facilities, dealing with contracts with suppliers and insurance companies, health and safety policies, ordering stationery and furniture
• Freight purchasing assistance
• Monitoring staff travels with travel agent.

Ace role for someone local who can multi-task, learn and has good IT skills and a great attitude! Are you ready? Get started ASAP. Speak to Natalie at Duval!