Customer Service Administrator

Customer Service Administrator

Salary: £21,666 per annum/ £11.90 per hour

35 hours per week: Monday - Thursday, 9am - 5pm (30 min break) and Friday, 9am - 2pm (no break).

Surrounding village to Kettering. Office based

Holidays: 33 days (including Bank Holidays)

Permanent

Match Recruitment are recruiting on behalf of their client based near Kettering. Our client is looking for a customer service professional to join their established team. You’ll be joining a global brand with products in many of the well-known outlets we know.

Purpose of role:

Working within the UK Customer Service team, working with commercial customers and managing individual accounts. You will be responsible for answering all enquiries, processing orders and updating their CRM with relevant notes in relation to your allocated key accounts. Roughly 80% administration and 20% telephone based (as an estimate, this will be less than 10 calls per day).

This role is highly administrative with a lot of repetitive tasks to complete. It’s fully office based, you will be sat at your desk all day whilst completing your tasks. To be considered for this role, you’ll need to be highly I.T literate, especially surrounding Microsoft Packages (in particular Outlook emails, Excel and Word).

Summary of role:

• Effective data entry - inputting your key account customer’s order details
• Answering telephone calls from your key account customers
• Supporting a small selection of key corporate customers with all day to day enquiries and customer support
• Managing your own email address and responding to emails accordingly
• Daily use of our client’s internal systems, updating with relevant information in a timely and accurate manner.
• Administration invoicing of orders through the company system

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.