Customer Service Administrator

We are recruiting some exciting customer service and administration opportunities to join a friendly and supportive team within a growing manufacturing company.

The roles offer excellent training and progression opportunities.

Salary - £24,500

Hours - 8.30am-5.00pm Monday to Friday

Main duties for each role:-

Customer Service Administrator

• Providing a contact point for customer and colleague queries and following up delivery schedules,
• Answering a high volume of both internal / external emails and telephone calls
• Processing customer call off orders & ordering additional items required
• Updating of CRM information to management system
• Generating paperwork for production requests & delivery notes

Sales Order Processor

• Processing high volume orders accurately on the in house CRM system.
• Answering a small number of internal and external calls.
• Processing customer call off orders & ordering additional items required
• Updating of CRM information to management system
• Generating paperwork and maintaining reports.
• To complete necessary paperwork & maintain filing systems

Requirements

• Minimum of 12 months administration/ customer services experience within a fast paced environment.
• Good knowledge of Microsoft Word, Excel and Outlook.
• Excellent telephone manner.