Customer Service Administrator

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment? If so, we have the perfect opportunity for you!

SF Recruitment are collaborating with a fantastic business located in Hucknall (Newstead Village), dedicated to providing top-notch service to their valued customers. Currently, they are seeking a dedicated and enthusiastic individual to join their team as a Part-Time Customer Service Administrator.

Position: Customer Service Administrator (Part-Time)
Location: Hucknall (Newstead Village)
Schedule: Monday, Thursday, and Friday
Hours: 8:30am - 5:00pm
Pay: £12.30 per hour

Key Responsibilities:

• To provide effective hands on support to the web administration function to the business
• To establish an efficient, friendly, helpful, and welcoming approach with every caller proving them with a memorable level of service, which promotes customer loyalty and recommendation
• To ensure that a consistently outstanding level of customer care is provided during all telephone conversations and any other forms of communication
• To support and contribute to a culture of providing excellence in service to all customers
• To assist with general administrative duties as required
• Respond to enquiry emails
• Respond to complaint emails
• Respond to complaint/query messages on chat
• Assisting with overflow of calls as directed
• Respond to customer needs by listening and questioning effectively
• Completing every order thoroughly so that orders can be processed efficiently and delivered correctly within agreed timescale
• Endeavour to always complete a customer request without having to pass the call to a colleague or call a customer back
• Having up to date and accurate information about current offers, promotions, and product availability
• Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

Skills required:

• Previous experience in customer service is essential.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a positive attitude.
• Ability to multitask and prioritise tasks effectively.
• Proficiency in Microsoft Office Suite and other relevant software.
• Flexibility to work the specified part-time schedule.

Why Join Us:

• Be part of a dynamic and supportive team environment.
• Opportunity for growth and development within the company.
• Competitive pay rate of £12.30 per hour.
• Convenient part-time schedule allowing for work-life balance.

If you are passionate about customer service and are ready to make a positive impact, we want to hear from you! Please apply today for immediate consideration. Our client is looking to move quickly so don't miss out!