Customer Service Assistant

Customer Service Assistant

Banbury

Salary: £23,000 - £26,000 (DOE)

Hours: Full-time (8:30 AM - 5:00 PM, Monday to Friday)

Benefits: Competitive Salary, Professional Development Opportunities, Supportive Team Environment

Are you a proactive, service-oriented professional looking for a new challenge? Our client, a reputable and thriving company based in Banbury, is seeking a dedicated Customer Service Assistant to support their dynamic team of five Customer Service Executives. This role offers a competitive salary, stable employment, and the chance to contribute to a collaborative work environment.

Responsibilities:

• Efficiently handle incoming calls, directing them to the appropriate departments.
• Manage correspondence via email, and letter, ensuring timely and accurate distribution.
• Prepare and issue customer quotations using our ERP system.
• Maintain up-to-date CRM database with precise account and contact details.
• Support the Customer Service team with purchasing processes and stock control.
• Provide clerical and administrative support across various departments.

Requirements:

• Excellent communication skills, both verbal and written.
• A proactive attitude towards customer service.
• Strong teamwork capabilities.
• Proficient in Microsoft Office and familiar with ERP/CRM software.
• Flexible approach

Benefits:

• Competitive salary package including pension contributions.
• Opportunities for professional growth and development.
• Supportive team environment that values dedication and hard work.