Customer Service Representative

Fish Insurance are looking for Customer Service Representatives to join their growing team. Fish is one of the biggest disability and independent living specialists in the UK and our team is built around individuals who have a passion for customer service and enjoy spending time talking to their customer’s ensuring they are well looked after and understand the product they are purchasing. Every policy we offer has been designed to meet the unique requirements of our customers.

Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking. Opening times are 9am - 5.30pm Monday to Friday.

The Role:

• Making a positive impression with customers whilst offering them suitable insurance products that reflects their needs
• Contacting new and existing customers offering our products and services to aid retention and customer satisfaction
• Ensuring that you are maximising every opportunity you have to sell our great products to our customers
• Liaising with customers sensitively and at all times an awareness that you are dealing with vulnerable customers.
• Follow the rules and regulations as set out by the Financial Conduct Authority

Candidate:

• A passion for customer service
• Ability to build a rapport with lots of different types of customers
• Excellent communication skills - both verbal and written
• Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
• Confidence to manage your workload and any issues professionally and calmly
• Embrace and support our culture
• Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
• Computer Literate

Further information:

• As well as a competitive salary we offer the following benefits -
• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-213 877