Customer Service Specialist

Job Title: Customer Service Specialist

Location: Liverpool, City Centre

Salary: £23,000 - £25,000

Hours: Monday - Friday normal business hours

As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care of. We want you to help members and make sure they're happy with the services.

Key Tasks:

• Answer calls from members and help them with their enquires needs.
• Call members to offer them insurance options.
• Learn and stay updated on our products and services.
• Help out your team when it's busy.
• Join meetings and share any concerns or questions from members.
• Follow rules to make sure our communications are clear and fair.

Extra Duties:

• Call potential customers who are interested in our services.
• Keep learning and improving your skills.

Requirements:

• Experience in a call center is helpful but not required.
• Good at helping customers and handling insurance tasks.
• Understands the importance of treating customers fairly.
• Can spot opportunities to offer more products to our members.
• Comfortable making calls to potential customers.
• Able to learn and adapt to new tasks.