Customer Service Team Leader

We are seeking an Customer Service/Internal Sales Team Leader for our client based in Hollywood, Birmingham!

Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!

Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.

Be a part of a company with a real commitment to environmental awareness.

Key Responsibilities:

• Proactively contacting customers to further sell different products
• Oversee the complete customer journey
• Plan, execute and analyse sales and marketing campaigns
• Lead existing customer service team to aid in strengthening existing working practices
• Support product enquiries
• Develop best solutions for customers
• Process orders
• Manage customer accounts
• Monitoring customer feedback
• Examine feedback performance data to aid in departmental improvements
• Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service

Skills and Qualifications:

• Previous experience in customer service, internal sales or B2B marketing beneficial
• Previous experience in technical sales
• Self-motivated, confident in using own initiative
• Able to motivate others - leadership skills
• Strong organisational skills
• Able to handle multiple tasks and adhere to deadlines
• Strong communication skills
• Problem solving skills