Customer Service Team Leader

Rthirteen areproud to be working alongside a brilliant brand in their search for a Customer Service Team Leader. You will play an integral role in delivering operational excellence across the team, inspiring and motivating your team to success.

This is a full time, permanent position working 37.5 hours per week. This is a fully office-based role, locatedin St Ives. The offered salary for this position is £27,000 - £32,000 depending on experience.

The company
With a clear, aim and visionthis business has seen fantastic success over the years and have grown into a top UK business.

The benefits
25 days holiday + bank holidays with the option to purchaseadditional days, additional holiday given for long service, company pension scheme, access to private healthcare, Employee Assistant Programme, subsidised gym membership, life insurance, discount scheme and more!

Your duties will include:

• Providing leadership, guidance & motivation to your team.
• Ensuring operational excellence & performance targets are achieved.
• Providing the team with feedback & helping team members develop their skills.
• Ensuring quality standards are maintained.
• Embracing challenges and finding solutions to aide business growth.

You will have/be:

• Previousleadership experience within a customer service environment.
• Experience of performance management & talent development.
• Able to thrive in a fast-paced environment, maintaining focus under pressure.
• Strong decision making & problem-solving skills.
• Excellent communication & coaching skills.
• A positive, upbeat attitude.

How to apply

To hear more details about this fantastic opportunity please email your CV to Frankie Baker - Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.