Customer Services Administrator - Telephony

At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area

Salary: £23788
6 months FTC - with potential to go permanent
Fully office based: discussion over hybrid working after training
Working hours: 35 hours

Reporting into: Team Leader

Main Responsibilities to include:

• To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner
• Answer and handle incoming telephone calls in a professional, courteous & timely manner
• Respond to and resolve customer queries received by email
• Respond to telephone queries by checking details on the company system
• Issue claim forms, membership applications and other information to. customers as requested
• Update the system with changes to membership details by telephone, email or paperless change requests
• Process claims forms as required
• Ensure adherence to regulatory and compliance issues at all times
• Keep team leader informed of any unresolved issues

The ideal candidate:

• Good quality of call handling
• Accuracy and appropriateness of email responses
• Ability to resolve queries
• Efficiency in processing claims
• Product Knowledge
• Flexible in covering other areas
• Accuracy in dealing with paperless change request