Our client, a well established business in the pharma industry, is seeking a customer support coordinator to join their busy team.

Reporting in to the Director of Sales and Marketing, this role will maintain and develop strong customer relationships, while supporting the sales team and providing after-sales support.

Typical responsibilities will involve:

• Provide excellent customer service and support in relation to enquiries, and resolve customer queries quickly and effectively, while always maintaining a professional manner

• Administration tasks such as welcoming visitors on site, being first point of contact for answering telephone calls, dealing with customer queries, non-delivery issues, customer collections, customer orders and confirming product availability

• Demonstrate high-level data accuracy when preparing quotations, processing orders and dealing with invoices

• Update and maintain accurate sales and customer records within Priority and HubSpot

• Provide after-sales support, communicating important feedback from customers to the appropriate business development manager

• Work with business development managers to provide customer support to grow sales and assist with continued business growth ambitions

• Work with the business development managers to process standing orders and provide monthly reporting

• Liaise with other departments to ensure customer needs are met

• Have a clear understanding of the annual sale growth target, along with the business development manager’s individual targets

• Work to achieve business and team KPI’s

• Ensure a basic knowledge about the manufacturing and supply of all Cherwell Products, and demonstrate a proactive nature to filling knowledge gaps

• Stay up to date with new products and features

Suitable candidates will have the following competencies:

• Administration skills - previous administration experience, highly competent communicator and computer skills will be vital
• Customer Service experience - Demonstrated ability to deliver exceptional customer service at all times by employing professional communication and customer-focused language, both verbal and written.
• People Skills - ability to communicate effectively and build strong relationships with customers and colleagues.
• Organised & Flexible - must be able to prioritise workload effectively. Flexibility to adapt to changes in priorities, strategies, and industry trends in a fast-paced environment.
• High Standards - demonstrate a methodical, right first-time approach to all work
• Communication Skills - ability to effectively communicate both verbally and in writing, with all stakeholders.
• Computer Skills - must demonstrate high level of experience working with Microsoft platforms, ERP and CRM systems (e.g. Priority and HubSpot)
• Organisational Skills - strong organisational skills to manage multiple tasks, prioritise workloads, and meet deadlines effectively.
• Attention to Detail - meticulous attention to detail to ensure accuracy in all areas of work, including preparing quotations, processing orders and dealing with invoices
• Teamwork - capacity to collaborate effectively with cross-functional teams, including production and warehouse, as well as demonstrating the autonomy to work independently.
• Numeracy & Data skills - must be able to demonstrate the ability to accurately handle data from an ERP and CRM system
• Professionalism - demonstrates a professional demeanour and maintains confidentiality when handling sensitive information.

In return, my client offers a competitive salary, and enhanced benefits.

This is an OFFICE based role, full time. In addition to competitive salary, our client offers additional benefits.

You MUST already be residing in the UK, within a 30 minute commute of Bicester, and hold a valid right to work.

*Please note, due to the volume of applications we receive, if you have not heard from us within 3 working days, please assume your application has not be successful.*