Day Concierge - PART TIME

Abbatt are seeking a well-spoken and highly presentable concierge with previous experience within a front of house role. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires.

Location: Birmingham

Salary: £9,518 per annum plus benefits.

Hours: 7am - 11am (16 hours p/week) Tuesday to Friday. Possible overtime available to cover holiday and sickness.

The job role

As Concierge you will:

• Provide a high standard level of customer service to our residents and all visitors to the development.
• Act as main point of contact at the front desk.
• Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Development Manager

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents' keys, making sure these are signed in and out daily in line with development systems and protocol.
• To conduct site, walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Monitor the CCTV cameras / security access to review and track security concerns