Duty Manager
The Duty Manager is responsible for the day-to-day operations of a hotel. They are responsible for ensuring that the hotel is running smoothly and that guests are satisfied with their stay. The Duty Manager also works closely with all the management at the hotel to ensure that the hotel is staffed properly and that all guests are checked in and out efficiently.You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays.
The specific duties of a Duty Manager may vary depending on the size and type of hotel, but some common duties include:
- Overseeing the front desk operations, including check-in and check-out, room assignments, and guest inquiries
- Ensuring that the hotel is clean and well-maintained
- Responding to guest complaints and resolving any issues
- Working with the Front Office Manager to create and implement policies and procedures
- Supervising the front desk staff and ensuring that they are providing excellent customer service
To be successful in this role, you must have a strong understanding of the hotel industry and be able to work independently and as part of a team. You must also be able to remain calm under pressure and be able to resolve conflicts effectively.
The ideal candidate will have a Bachelor's degree in Hotel Management or a related field and at least 2 years of experience in a front office management role.
If you are interested in this position, please send your resume.
Reference: 52600425
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'