Field Service Engineer
Posted 1 May by
Plus One Recruitment
The role will require working closely with the Sales Department in the communication of sales opportunities through upgrades, uneconomic repairs and general awareness of on-site opportunities.
Predominantly UK-based, however, some international travel may be required at times as well as working to the highest standards and ensuring the highest levels of customer satisfaction.
Responsibilities:
- Commissioning of new machinery, validation visits, service reports and telephone technical support
- Product Training to users, (QC, Maintenance and Operators)
- Successfully applying software enhancements to improve the performance of the equipment
- Fault diagnosis and repair as required
- Ensuring reoccurring issues are resolved in a timely and satisfactory manner
- Providing detailed feedback to the Technical/Production departments
- Support production with Customer returns where necessary
- Assistance with Production activities including:
- Electronics: Tuning Final QC
- Controls: Cabinet and Machine Wiring
- Product Testing
- Co-ordination and delivery of ‘after sales’ upgrades and/or refits
- Must have experience in Electrical and Mechanical engineering.
- Must have previous experience as a Field Service Engineer.
- Must be a competent user of Microsoft Word, Excel Outlook email or a similar system.
- Ability to work as part of a team as well as independently to resolve customer issues.
- A methodical approach to problem-solving and troubleshooting.
- A flexible approach to hours worked, including some weekends.
- Willingness to travel UK and some overseas.
- Clean full UK Driving License.
- Please note the Head office is based in Banbury but the role will cover Oxfordshire/MK/Northants/south of England.
- Working hours Monday to Friday 8.45 am – 4.45 pm although flexibility is required due to working at customer locations and occasional weekends may be required.
- 25 days holiday per year + Bank Holidays.
- Company Pension.
- Eyecare scheme.
- Discount vouchers for high street stores, entertainment, holidays, and gym memberships.
- Employee Assistance Program.
- Opportunities for career development via a development plan.
Reference: 52570068
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