French speaking Technical Support Advisor

French speaking Technical Support Advisor - Part time - 19 hours a week - Coventry based client.

Hours and days of work are:

Monday 8am - 12pm (4 hours)

Tuesday 8am - 12pm (4 hours)

Wednesday 8am - 12pm (4 hours)

Thursday 8am - 12pm (4 hours)

Friday 8am - 11am (3 hours)

This is a rapidly growing company that offer so great company benefits such as:

Hours: 9.00am to 17.30pm (1 hour lunch)

Monday to Friday

25 day holiday, plus 1 birthday holiday

Opportunity to purchase/sell up to 5 days holiday per year

Pension - Standard Life

Group Life Assurance

Group Income Protection Insurance

Private Medical Insurance

Worldwide Travel Insurance

Purpose of role

To offer a premium level of service to both French and UK customers. You will play a

pivotal role in a friendly and dynamic Customer Support team. You will be a driving

force to ensure Customer Experience is the central focus and deliver key department

and individual KPI's

Principle duties & responsibilities

· Be committed to delivering exceptional customer service to all customers by

putting the customer at the heart of everything you do

· Accurately capture and retain data from customers on product enquiries and faults

into the company systems, enabling replacements to be issued within agreed

department SLA

· Understand people and can effectively manage expectations over the phone and

via email and social media

· Provide first line support and advice to customers using the company products

· Achieve department KPI's targets ensuring the customer service levels we provide

are to the correct standard

· Be responsible for attending the correct level of training and be part of the

Training Academy process: Ensuring that you stay up to date with all new

products, product modifications, processes, and regulations

· Be a part of an evolving team: Challenge the status quo to do things better and

offer improvement suggestions

Skills & Experience required:

Must be fluent in written and spoken English and French languages.

Competent with computer systems and quick to learn new systems.

Able to communicate at all level both written and verbal.

Ability to meet and exceed the department KPI's.

If you have the experience that is required then please apply now before this position is filled?