Helpdesk Support

IT Helpdesk Support

• Annual Salary: £24,000 - £25,000 plus potential quarterly bonus
• Location: York Ring Road
• Job Type: Full-time

Your role will be to take day to day responsibility for the technical support queries which surround our client’s product portfolio from internal and external customers.

Ensuring that customer queries/problems/issues of a technical nature are fully resolved and the outcome is communicated and logged.

To work as part of the operations team in a multifunctional role supporting the equipment checking, despatch and returns process.

Working Monday to Friday hours 37.5 a week office hours. After training this role will have the ability to be hybrid with a mix of office and home working.

Duties and Responsibilities: 

• Provide prompt first-line technical support to customers via email, ticketing system, and phone calls.
• Assist customers resolving technical issues with equipment.
• Offer continuous support and guidance to the UK Sales and Operations team to meet customer expectations.
• Participate in the Company’s ‘Out of Hours’ rota to address urgent technical queries (including weekends).
• Support customers during global sporting events, i.e. Football World Cup’s and Olympics events.
• Maintain up-to-date product knowledge through various channels such as the intranet and equipment manuals.
• Assist the Operations team in testing data products to guarantee rental readiness and optimal functionality.
• Support with the equipment checking, despatch and returns process and related tasks.
• Ensure all customer contact including technical calls, customer queries are logged into the ticket system.

Experience required:

• Excellent communication skills (Written & Verbal)
• Proficient in Microsoft office systems – Email / Word / Excel.
• Able to work to tight deadlines and company SLAs.
• Able to explain technical information in a jargon-free way.
• Excellent listening skills.

What’s in it for you?

• Excellent company ethos and career opportunities 
• Up to £1000 per annum bonus based on company profit scheme and paid quarterly
• 23 days holiday plus bank holidays – increasing with length of service
• Simplyhealth, Denplan and life insurance
• Flexibility of remote working & office working
• Free onsite parking 
• Contributory pension scheme

If this sounds of interest don't hesitate in applying!