IT ServiceDesk Team-lead
New role! Our client is a leading technology company based in Hertfordshire, specializing in managed services to company's across the UK. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team. If you have a passion for technology, excellent leadership skills, and expertise in Azure and Windows environments, we want to hear from you!
Responsibilities:
- Reporting to the ServiceDesk Manager, you will lead and manage a team of service desk analysts, ensuring efficient and effective service delivery.
- Provide technical guidance and support to team members.
- Oversee incident management, problem resolution, and service requests.
- Collaborate with other IT teams to ensure seamless operations.
- Maintain a high level of client service, ensuring accurate and timely responses.
- Identify service trends and implement process improvements.
- Conduct training sessions for service desk analysts.
- Ensure service delivery meets SLAs.
Requirements:
- Technical Skills:
- Strong working knowledge of Microsoft Windows environments, including Windows 10/11.
- Experience supporting O365, Exchange, Azure, and Active Directory.
- Familiarity with Microsoft Intune Device Management and Azure AD.
- Azure fundamentals or Azure Administration certifications preferred.
- Leadership Skills:
- Proven experience in team management or team lead roles.
- Excellent communication, interpersonal, and motivational skills.
- Ability to lead by example and inspire team members.
- Education:
- A-Level or equivalent (preferred).
Apply ASAP!
Required skills
- Leadership
- Servers
- Windows
Reference: 52631412
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'