IT Support Engineer

Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests.

• Provide day-to-day front-end support, resolving incidents, and fulfilling service requests.
• Onboard new clients, and assess and document current systems and infrastructure.
• Implement change/new systems and hardware at client sites.
• Investigate, diagnose, and resolve technical incidents, escalating when necessary.
• Travel to client sites across the UK (some overnight stays possible).
• Guide and support Service Desk Analysts and Field Service Technicians.
• Continuously improve knowledge across various software and hardware technologies.
• Propose improvements to client infrastructures/systems.

• Relevant IT qualifications.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience within a Service Desk environment.
• Expert knowledge of mobile devices, printers, and Bluetooth peripherals.
• Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified.
• 3CX Qualified (Advanced).
• MCSA Windows Server 2016-19 or equivalent.
• Microsoft Exchange qualifications.
• Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications.
• Strong understanding of IT Networking principles.
• Ability to prioritize and multi-task efficiently.
• Proactive problem-solving skills.
• Understanding of GDPR principles.

• Flexible working
• Training and Development
• Onsite Parking