L & D Coordinator

Day to Day of the role:

• Greet learning groups arriving by coach, providing a friendly welcome and directing group leaders on site entry procedures.
• Supply groups with necessary information for their visit and manage coach movements upon arrival and departure.
• Record accurate group information in the booking system and handle all related paperwork with adherence to data protection and GDPR.
• Resolve any issues with learning spaces before group arrival and support the Learning Officer as a contact point for Session Leaders and Volunteers.
• Distribute schedules, itineraries, and replenish learning resources as needed.
• Handle telephone enquiries and assist with general administrative duties for the Learning team.

• Reliable, conscientious, and dependable with a willingness to embrace change.
• Approachable with excellent interpersonal skills and a readiness to assist others.
• Ability to work under pressure, independently, and as part of a team.
• Good written and verbal communication skills.
• IT literate with a logical approach to work and numeracy skills.
• Enthusiastic, adaptable, and self-motivated with a willingness to learn.

Desirable experience includes:

• Working in an educational setting, tourist attraction, or similar environment.
• Customer care training.
• This role requires a significant amount of standing and walking, and a smart appearance is essential as it is public-facing.