Operations Manager (Metering)

SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

What we offer

We offer a range of benefits for your personal and financial wellbeing, including.

• Generous salary; £50,000-£53,000 dependent upon experience
• Group personal pension plan with up to 10% employer contribution.
• Life assurance for peace of mind.
• Financial education, savings, and loans support.
• Perkbox
• Share scheme
• Cycle to Work and Car Share Schemes and for eco-conscious commuting.
• 25 days of annual leave for work-life balance.
• Simply Health healthcare cashback scheme and Surgical Choices.
• Service and MOT discounts at our on-site garage.
• One paid day per year for volunteering in the community.

A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers. We are looking for a Metering Operations Manager to manage our transition to smart metering. You will play a pivotal role in shaping the future of our metering services and deliver exceptional service to our customers whilst upholding our values of Service, Commitment, Innovation, Compassion, Collaboration and Integrity.

Key Responsibilities

• Team Leadership:Manage and support the field-based metering team, conducting performance reviews, assessing training needs, and ensuring health and safety standards are met.
• Customer Focus:Play a pivotal role in our move to smart metering, helping shape the best outcomes for customers and the business identifying trends to improve service delivery.
• Performance Management:Achieve KPI targets including meter fits/exchange numbers, cancellation rates, and days taken for installations.
• Quality Control:Ensure systems reports are accurate and updated on the dashboard, and that meters are installed in line with the Metering Policy.
• Collaboration:Work with contracted service providers and other departments to maintain high service standards and maximize team efficiency.
• Cost Management:Authorize payments for meter installations/replacements, adhering to strict cost controls.
• Health & Safety:Drive a zero-compromise approach to health, safety, and wellbeing while maintaining high standards of water quality, street works compliance, and customer service.

What We're Looking For

• Educational Background:Good standard of numeracy and literacy (GCSE or equivalent in English and Maths). A full driving license is essential. A-levels or similar qualifications are desirable.
• Experience:A relevant operational position with previous experience of supervising staff.
• Skills:Ability to make effective judgements within established procedures, strong computer literacy, and health and safety training. Knowledge of GIS mapping systems is a plus.
• Personal Qualities:Excellent organizational skills, self-motivation, teamwork, and the ability to work effectively under pressure. Strong communication skills and the ability to work unsupervised are essential. A willingness to learn new skills and possess coaching and leadership qualities are highly desirable.

Working Conditions

This role requires a mix of office and site working, providing a dynamic and varied work environment.

We look forward to welcoming you to our team and making a positive impact on the lives of those we serve and the environment we cherish. Together we are changing the face of water, one drop at a time. We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future.

Please let us know if you need any support during the application process.