Operations Supervisor

Operations Supervisor

Established nearly 25 years ago, our privately-owned UK-based client operates across 6 sites nationwide while extending its services globally. They are characterised by their dynamic, forward-thinking approach, prioritising their people's well-being and fostering a modern, safe working environment conducive to their growth and success.

Dedicated to delivering the swiftest, safest, and most cost-effective transportation solutions, our client excel in road, air, and sea logistics, alongside contract logistics services. The company's comprehensive offerings span Europe, the Far and Middle East, Australia, and America, encompassing Air Freight, Ocean Freight, Road Freight, 3PL, and Warehousing & Distribution services.

Operations Supervisor Overview:
As part of the company expansion, our client seek an individual to spearhead freight-forwarding operations at their Manchester office. Reporting to the branch manager, you'll oversee a versatile multi-modal team, collaborating closely with warehouse and forthcoming 3PL contract logistics divisions.

Operations Supervisor Responsibilities:

• Manage day-to-day operational tasks.
• Serve as the primary point of contact for client liaison and issue escalation.
• Supervise operational team activities efficiently and effectively.
• Provide support and guidance to team members in their daily functions.
• Address failures promptly, analysing root causes and implementing corrective measures.
• Foster staff empowerment and facilitate career progression.
• Identify and implement procedural enhancements.
• Spot potential sales opportunities and direct them to relevant departments.

Operations Supervisor Requirements:

• Minimum 3-5 years of supervisory experience in both Air and Ocean logistics.
• Excellent communication skills with a knack for influencing others.
• Leadership capabilities, adept at encouraging and coaching effective communication.
• Personal commitment to continuous self-improvement.
• Ability to cultivate strong relationships within the team and recognise and reward achievements.
• Confidence in implementing innovative changes to drive business success.
• Knowledge and experience in Authorised Economic Operator (AEO) practises are advantageous.