People Operations Administrator - Human Resources (12-month FTC)

A leading professional services firm is seeking a People Operations Administrator to support the People Operations team and provide high quality service to the employees of the business. You will work closely with existing People Operations Administrators and facilitate all cyclical People related process and queries (such as sickness, holiday etc). The POA will be the first point of call for many employee related queries.

Duties & Responsibilities:

• Supporting the onboarding process and ensuring good client service is delivered for all new starters while managing all compliance checks, including right to work and fit and proper declarations
• Managing the Onboarding inbox and responding to queries, undertaking administration and providing advisory services in relation to onboarding queries.
• Supporting offboarding and the relevant processes whilst ensuring that as per the EVP leavers receive an excellent level of service.
• Supporting on national induction day where needed.
• Managing the People Operations support inbox - you will be the first point of contact for the firm and will field and respond to queries daily, providing first line support to all employees.
• Maintenance of organisation charts and People Experience sections of the intranet site
• Drafting contracts, changes to contract terms and other contractual documents as support to the People Operations team
• Requesting and providing references for new, existing and ex-members of staff as appropriate, ensuring that replies are received and distributed accordingly
• Responsible for ensuring that all employee files are kept up to date with employee information
• Assist with updating the HR database and running reports
• Supporting on work experience requests
• Support on specific projects on an ad hoc basis
• Operate and maintain data and records on the various People Experience systems aligned with the firm’s data protection policies.
• This team is responsible for the design and redefining of all processes, templates and services coming from this team. They will have an integral role to give feedback into systems’ review and integration. Owning and updating the employee handbook and intranet pages as and when needed, working with the Talent Management and wider People Experience team on this as and when needed.
• Sharing knowledge, lessons learnt with the broader People Experience team where changes and updates to processes, policies and systems have been made.

THE ROLE REQUIRES:

• Experience of working within a range processes, procedures and systems, typically gained through a period of specialised training within a professional services environment.
• May hold relevant qualification or be working towards an appropriate qualification.
• Good computer literacy and understanding of relevant software. Keeps up to date on all required training such as information security.
• Ability to work to specified standards, service levels and timeframes.
• Ability to communicate effectively with others and build strong working relationships. May be required to influence using technical knowledge.
• Holds self and others accountable to meet commitments. Accepts responsibility for own work.
• Plans and prioritises work to meet commitments aligned with organisational goals and aligns own work with relevant workgroups.
• Makes good and timely decisions that keep the Firm moving forward. Handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
• Builds partnerships and works collaboratively with others to meet shared objectives.