Planned Works Co-ordinator

About the role
We have exciting opportunities for a Planned Works Co-ordinator to join our team in Oldham on a permanent, full-time basis working 39-hours a week (Monday to Friday, 8:00am-5:00pm)

Reporting to the Service Manager the successful applicants will provide support to the Planned Works team and deliver effective resource management and query handling.

What we’re looking for
We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced co-ordinator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

• Plan effectively the resources required to carry out Planned Works throughout each programme.
• Order materials direct with supplier by scheduled deadline and liaise with the suppliers to ensure that materials are delivered direct to site on specified date.
• Update systems accurately to reflect goods received and stages of work in progress to ensure accurate and timely financial reporting.
• Respond efficiently to customer enquiries and ensure that they are fully conversant with the schedule of work to be completed.
• Ensure compliance with GDPR regulations when processing customer data.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Skills / Experience

Essential:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Microsoft office including Word and Excel.
• Demonstrate the Guinness Behaviours.

Essential Qualifications

• Educated to NVQ II or equivalent GCSEs.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.