Reception Officer

We are looking to recruit a friendly, welcoming, and enthusiastic RECEPTION OFFICER to join a motivated and professional administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.

Job Purpose:

The Reception Officer will provide a professional, welcoming and polite reception service for all visitors and staff.

You will filter and direct calls accordingly in a calm and timely manner whilst assisting with other daily reception tasks in line with the requirements of the role.

Additional Job Information:

Based mainly at the Ashford site, with occasional cover required at their Canterbury site.

In addition, there will be a small number of occasions where you may be needed to travel to the Margate site, so a driving licence and own transport is a must.

Salary Details:

Full time - 37.5 hours per week

Offered on a temp to perm basis, so 12 weeks on a temporary basis then transferring to over permanent.

Salary: £23,957.00 - £25,532.00 depending on experience and qualifications.

There will be a requirement to work weekends as clinics dictate, but on a rota system, with the team.

Enhancements: attractive enhancements of 30% for Saturday working and 60% for Sunday working is applied, for any weekend working you are rostered for

Knowledge & Experience we are seeking:

Essential Skills

Knowledge/experience in a healthcare/medical environment

Experience of booking appointments

Strong IT skills MS Office

Exceptional customer service skills

Proven track record of delivering service beyond all expectations

Proven experience working with the public both face to face and over the phone

Maths & English (GCSE or equivalent) grade C or above

The ability to travel between sites transport (ie. Ashford & Canterbury with a very occasional requirement to travel to Margate site).

Desirable Skills

NVQ level 2 or 3 in Customer Service

Previous experience of leading a team

Essential Attributes

Outstanding communication skills

Polite and confident telephone manner

Organised and methodical approach

Team Player

The ability to act on own initiative

Self-motivated

If you have the essential skills outlined above and would like to be part of this professional administration team, please email an up to date CV asap.

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