Remote OTA Diagnostic Technician

Our client is seeking a talented, highly skilled Remote Automotive Diagnostic Technician to leverage our diagnostics platform for fault finding, repair advice, key programming, and module coding.

This role involves diagnosing and resolving automotive issues remotely across a variety of vehicles while providing expert support and guidance to onsite technicians.

OSCA Remote Diagnostic Technician
Nottingham, NG15 0EB

• 42.5 hours per week, Monday – Friday (no weekend or BH work required)
• £30,000+ depending on experience/qualifications

Please Note: Applicants must be authorised to work in the UK

Our client is a Nottingham-based, family-owned, local success story. They primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe.

They are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. The specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on a wide array of vehicle issues through our proprietary diagnostics platform. Join our team and be part of revolutionising the automotive diagnostics field, enjoying the flexibility of working both in our comfortable office and from home.

The Culture:

They believe in promoting a friendly and dynamic work culture. The team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. They are committed to fostering a positive workplace experience for our employees.

What Sets Them Apart?

• Hybrid Working Model (Office & Home) – Probation period would be office based for training before offer of hybrid.
• 30 Days Holiday including Bank Holidays (increasing with length of service).
• Our office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork among them.
• A range of facilities is provided to ensure employees' comfort throughout the workday.
• The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
• It’s not all work and no play - a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.

The Job:

This role would suit a Master Technician, preferably within a prestige dealer. You will be required to carry out in depth diagnosis, module programming, key programming and be aware of latest procedures as well as being passionate about future technology.

Key Responsibilities:

• Use OSCA diagnostic tools to troubleshoot vehicle issues remotely.
• Offer technical support and repair guidance via chat, mail, or phone.
• Interpret diagnostic codes, recommend fixes, and aim for first-contact resolution.
• Keep equipment and software updated, and stay abreast of new techniques.
• Collaborate with team, share insights, and maintain accurate records.
• Ensure excellent service for high customer satisfaction.

Requirements:

• Auto mechanic experience, especially with JLR, PSA, or Ford brands preferred, but all experienced applicants welcome.
• NVQ Level 3, City & Guilds qualification, or equivalent preferred.
• Excellent knowledge of vehicle mechanics, electronics, and electrical components.
• Proficient in automotive diagnostic software and equipment.
• Strong problem-solving, attention to detail, and communication skills.
• Ability to work independently and collaboratively with a solution-oriented approach.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Remote Automotive Diagnostic Specialist, Diagnostic Technician - Remote Support, Automotive Diagnostic Expert, Virtual Vehicle Diagnostic Technician, Remote Automotive Troubleshooter, OSCA Diagnostics Specialist, Virtual Automotive Support Technician, Remote Vehicle Diagnostics Engineer, Automotive Remote Support Specialist, and Virtual Diagnostic Solutions, Master Technician, Remote Diagnostic Technician.