Residential Management Operations Director

Role Overview

The Residential Property Management Operations Director is responsible for providing strategic oversight and guidance to ensure the efficient and safe operation of a portfolio of residential properties in the UK. The role focuses on developing and implementing operational strategies, ensuring compliance with safety regulations, and collaborating with wider support functions within the organisation.

This position offers a competitive salary and benefits package, and the opportunity to play a key role in shaping the strategic direction of a growing residential property management portfolio in the UK. The Residential Property Management Operations Director reports directly to the Head of Residential Property Management, and will be accountable to the Residential Management Board.  

Key Responsibilities

• Develop and implement operational strategies to optimize the performance of the residential property portfolio.
• Ensure all properties comply with UK safety regulations, including fire safety, gas safety, and electrical safety.
• Oversee the development and implementation of policies and procedures related to property maintenance, repairs, and upgrades.
• Monitor key performance indicators (KPIs) related to operational delivery, safety, and tenant satisfaction, and develop strategies for continuous improvement.
• Collaborate with wider support functions, such as compliance, legal, and facilities management, to ensure a coordinated approach to property management.
• Provide strategic guidance to property managers and their teams, ensuring alignment with organizational goals and objectives.
• Stay up-to-date with industry best practices, regulatory changes, and emerging trends in residential property management.
• Develop and maintain relationships with key stakeholders, including property owners, investors, and local authorities.
• Oversee the development and implementation of contingency plans to minimize disruption to tenants and protect the organisation's reputation in the event of emergencies or crises.
• Provide regular reports and updates to senior management on the performance of the residential property portfolio.

Additional Responsibilities

• Responsibility for and ownership of all operational delivery, compliance, and risk management within the Residential Management business across all of its service lines, clients, and properties.
• To ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and staff and service providers when in our properties, ensuring that emergency procedures and safe working practices are established and maintained.
• To liaise with occupiers, Local Authorities, the Police and other emergency services to ensure the emergency response plans are up to date and relevant to the needs of our managed portfolio and the occupiers.
• Be a focal point for mobilisations and set up, providing support to the Development Set Up and Mobilisation teams.
• Provide regular governance by reporting across Residential Management business
• Be a the recognised problem solver for all operational matters across the Residential Management business.
• To develop excellent working relationships with internal stakeholders in other parts of the Property Management Division so as to ensure maximum benefit from and alignment with Divisional resources.
• To understand Savills UK and Divisional business objectives and create operational management plans to enable these objectives to be met.
• Residential Management representative on the Safety+ Board
• Residential Management representative on the Service Partner+ Board
• Residential Management representative on the IT Steering Group
• Be financially responsible and support operational and service line P&Ls

Key Skills

Qualifications in property management, real estate, or a related field; relevant professional qualifications preferred.

• Minimum of 10 years of experience in residential property management in the UK, with at least 5 years in a senior strategic role.
• -Strong knowledge of UK property laws, regulations, and safety standards.
• Proven track record of developing and implementing successful operational strategies in a residential property management context.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in property management software and Microsoft Office.

Team Overview

The Residential Management team sits within the Property Management Division, and employs 84 people in head office and approximately 300 people working on various managed sites nationally.

The Residential Management department consists of four principal service lines such as Service Charge Management, Private Rented Sector (PRS) Management, Build-to-Rent (BTR) Management, and Strategic Asset Management. It is a broad and diverse business with a client list and portfolio of properties to match with the responsibility for the day to day operation and management of over 20,000 residential units.

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.