Sales Administrator / Customer Service Advisor

My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.

Key responsibilities and Duties will include:

• Effectively and professionally communicate with Customers and Suppliers on a daily basis
• Processing incoming requests / orders via e-mail or phone accurately and in a timely manner
• Answer and deal with customer queries
• Responding to customer orders and e-mails
• Follow up job status and report any problems or delays
• Update customer contract details
• Manage and process invoices for payment
• Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate
• Importing sales enquiries onto prospect or customer profiles
• Processing customer purchase orders, issuing order acknowledgements
• Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.

Experience and Skills Required:

• Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial
• Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial
• High attention to detail with the ability to manage workload and Prioritise tasks
• Ability to build customer relationships and maintain a high levels of customer service
• Strong IT and MS Excel skills