Sales and Customer Service Coordinator

Job Title: Sales and Customer Service Coordinator

Location: West Hull

Remuneration: £25,000 per year + discretionary Christmas bonus

On-site parking

Working Hours: 9am - 5pm and early finish Friday

Permanent, Full Time, Office Based (No Hybrid/Remote option)

Join our client's small family-owned business and become part of a great team! Our client, a well-known company in the office supplies industry, has been steadily growing since 1991 with a reputation built on exceptional customer service. As a Sales and Customer Service Coordinator, you will play a crucial role in maintaining our client's strong customer relationships and ensuring smooth operations whilst working in a small and supportive team.

Responsibilities:

• Maintain regular contact with existing customers via telephone and email, using a Microsoft Excel spreadsheet to track delivery requirements.
• Conduct telesales activities and prepare quotations using pre-written templates.
• Follow up on quotations and send contracts using Docusign.
• Handle customer inquiries and requests, providing excellent customer service.
• Input customer orders into our bespoke software, and update customer details as necessary.
• Ensure customer satisfaction and address any concerns or issues promptly.
• Perform daily administrative tasks, including filing and organising orders for drivers.
• Create efficient delivery routes for drivers.
• Verify and upload completed deliveries by drivers, checking for accuracy.
• Maintain records of goods delivered by each driver.
• Monitor vehicle trackers for each driver and address any issues or discrepancies.
• Manage incoming emails and phone calls, taking appropriate action and responding in a timely manner.
• Order product replacements or new goods as needed, coordinating with the workroom.
• Collaborate with the office manager and other sales desks regarding any changes or updates.
• Provide support to drivers completing assigned rounds when necessary.
• Assist other team members as required.

Skills Required:

• Proficiency in Microsoft Mail, Excel, and Word.
• Strong customer service skills.

If you are looking to join a dynamic team, contribute to the growth of a well-established company, and deliver outstanding customer service, we invite you to apply for the Sales and Customer Service Coordinator position. Take the next step in your career with our client and enjoy a supportive work environment along with competitive compensation. Apply now to be a part of our client's success story!

If you are interested and want to know more, please contact Lorna Acton at Office Angels Hull on

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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