Sales Support

Office Administrator/Telesales Representative

An exciting opportunity has arisen for an experienced Office Administrator/Telesales Representative to join a leading organisation based in Belfast.

This is a Full-Time, Permanent Position.

Working hours: Monday – Friday 8am-5pm

Salary: £24,000 - £25,000

Job Role:

You will be responsible for engaging with potential customers.

Essential Criteria:

• Current/recent experience of working in a customer service role involving administrative tasks.
• IT proficient with the use and knowledge of using Microsoft Office and navigating Google Maps.
• Strong geographical knowledge of Northern Ireland with the ability to route/plan vehicles for collections in an efficient manner.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload with a high level of accuracy and attention to detail.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via the most efficient route.
• Providing support to customers who engage through the online portal and responding to customer telephone enquiries on a daily basis.
• Liaising directly with customers regarding vehicle collections and costings.
• Track and document calls and keep records up to date.
• Prepare the necessary transport and associated documentation for the service provided.
• Processing customer payments.
• Communicate clearly with relevant colleagues regarding the collections.
• Optimising route scheduling to maximise sales and efficiencies.
• Any other duties as associated with office administration.