Salesforce Business Analyst - Outside IR35

Salesforce Business Analyst - Service Cloud

• Outside IR35
• 6+6 Month Contract
• Remote Working

You will be joining an award winning and well established global SaaS based business. As the Salesforce Business Analyst, you will be working within a highly experienced Customer Experience team, providing advice on features, investigation of new features, requirements gathering, process documentation - all for enhancement to an existing Service Cloud platform.

Requirements:

• Strong experience and full understanding of Service Cloud
• Take requirements from the business, understand product features, and make recommendations
• Provide clear requirements definition and documentation
• Create user stories and business process mapping
• Ability to drive stakeholders and be able to push and create urgency
• Strong experience with Omni-Channel, Live Chat/ChatBots or AI features
• Strong working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology)

What's next?

If this opportunity sounds exciting and to be a good fit for you, please follow the link to apply and attach a copy of your latest CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.