Senior Customer Advisor

Job Title: Senior Customer Advisor

Location: Solihull

A renowned Energy company that supplies and satisfies millions of customers, producing a tenth of all electricity used in Great Britain, are looking for ambitious candidates to fill their next graduate intake!

As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture!

Package:

• A competitive basic salary of £28,254
• Laptop and Mobile
• Excellent progression, learning and development potential
• Tem socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes
• Hybrid working (after initial training)

Role:

• Utilise professional call handling skills to provide a high-quality service to customers
• Respond to emails and online enquiries promptly, professionally and in compliance with company standards
• Maintain up-to-date knowledge to effectively address customer enquiries
• Identify trends and gaps within the department, providing feedback for continuous improvement
• Act as a key point of contact for customers, ensuring their needs are understood and met
• Ensure all customer demands are accurately and completely recorded on the company CRM system

Requirements:

• Educated to degree level
• Possess exceptional communication and interpersonal skills
• Confident and enthusiastic
• Highly organised
• Self-motivated, with a strong desire to succeed

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.